Versand

Shipping Policy

At ROOTiT ROSE Candle Company, every Candle and Shakeable is handcrafted and carefully packaged before shipment. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 3–5 business days, excluding weekends and holidays. Processing may take longer during sales, holidays, or periods of high order volume. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping

We ship throughout the United States. Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.

International Shipping

We offer international shipping to select countries. Available shipping methods, rates, and estimated delivery times are calculated at checkout based on the destination.

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. International deliveries may experience delays due to customs processing or local postal services.

Shipping Address Accuracy

Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, contact us immediately at rootitrose@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Tracking and Delivery

Once your order ships, you will receive tracking information by email. Please allow time for the carrier’s tracking system to update.

If tracking shows that your order is delayed, lost, or delivered but you have not received it, contact the shipping carrier and email us at rootitrose@gmail.com. We will assist with the carrier’s claim process whenever possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at rootitrose@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can review the issue promptly. Please see our Refund Policy for additional details.

Contact Us

For questions regarding shipping or delivery, contact us at rootitrose@gmail.com.