Widerrufsrecht

Refund Policy

At ROOTiT ROSE Candle Company, every Candle and Shakeable is handcrafted with care. We want you to be satisfied with your order and will review eligible concerns according to the policy below.

Returns and Exchanges

To request a return or exchange, contact us at rootitrose@gmail.com within 14 days of delivery. Products must be unused, unburned, unmelted, and returned in their original packaging.

Returns must be approved before being mailed. Items sent back without prior approval may not be accepted. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Used, burned, melted, altered, or customized products are not eligible for return or exchange.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging.

After reviewing the issue, we may offer an appropriate replacement, store credit, or refund to the original payment method. Do not discard a damaged product or its packaging until we have completed our review.

Refunds

Approved refunds will be issued to the original payment method. You will receive confirmation after the refund has been processed. The time required for the funds to appear in your account depends on your bank or payment provider.

Original shipping charges are nonrefundable unless the order arrived damaged, defective, incorrect, or a refund is otherwise required by law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at rootitrose@gmail.com. We cannot guarantee cancellation after an order has entered processing or shipped.

European Union 14-Day Cooling-Off Period

If an order is shipped to a country within the European Union, the customer may have the right to cancel or return the order within 14 days of delivery under applicable consumer-protection laws.

To qualify, the product must be unused, unburned, unmelted, and returned in its original packaging. The customer is responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Customized products may not qualify for the cooling-off period where an exception is permitted by law.

Contact Us

For questions about a return, exchange, or refund, contact us at rootitrose@gmail.com.