Shipping policy

Shipping Policy

At ROOTiT Rose Candle Company, each candle is carefully handcrafted and packaged with intention. Please review our shipping details below.

Order Processing

Orders are typically processed within 3–5 business days. Processing times may vary during holidays, sales, or high-volume periods. You will receive a confirmation email once your order has shipped.

Domestic Shipping

We offer shipping within the United States. Shipping rates and delivery estimates are calculated at checkout. Delivery times are provided by the carrier and are not guaranteed.

International Shipping

We proudly offer international shipping to select countries. International shipping rates and delivery times are calculated at checkout and vary by destination.

Please note:

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Delivery times may vary due to customs processing and local postal services.

• ROOTiT Rose Candle Company is not responsible for delays caused by customs or international carriers.

Shipping Address Accuracy

Please ensure all shipping information is entered correctly at checkout. ROOTiT Rose Candle Company is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged, please contact us at rootitrose@gmail.com within 48 hours of delivery with photos of the damage so we can assist you.

Once an order has been shipped, we are not responsible for lost, stolen, or delayed packages, but we will gladly assist you in filing a claim with the carrier when possible.

Contact Information

For any shipping questions or concerns, please contact us at rootitrose@gmail.com.